Resourceful IT professional with 4+ years of experience supporting small to mid-sized business environments through MSPs, as well as in-house IT. Strong background in system administration, cloud platforms, and endpoint security. Proven track record in Microsoft 365 tenant management, backup solutions, and secure server/network deployments. Hands-on experience with threat investigation, identity access management via Entra ID, and compliance support using tools like Duo MFA and BitLocker. Passionate about cybersecurity, with practical exposure to incident response, access control, and security best practices across hybrid environments.

Towson University, Towson MD

2016 - 2020

• B.S. in Computer Science, Concentration in Cybersecurity

Comptia Security+, Network+, A+, CIOS, CSIS, Microsoft Azure Fundamentals

• Comptia Security+ cert link Comptia Network+ cert link Comptia A+ cert link Comptia CIOS link Comptia CSIS link Microsoft Certified: Azure Fundamentals cert link

Conscious Networks, Remote — Network Engineer

Sept 2024 - Present

• Utilized Atera RMM for remote support, automated patch management, and scripting tasks across multiple client environments.
• Performed Microsoft 365 tenant-to-tenant migrations, including domain transfers and user mailbox migrations with minimal downtime.
• Configured and monitored MSP360 backups for laptops and workstations, managing backup types, schedules, and retention settings.
• Onboarded and offboarded users in Microsoft 365 (Exchange Online) and Active Directory, ensuring compliance with access control policies.
• Utilized Microsoft Entra ID (Azure AD) to investigate indicators of compromise (IOCs), support incident response, and monitor for suspicious activity.
Assisted in server deployments by applying firmware updates via iLO, installing hypervisors (e.g., Hyper-V/VMware), and physically setting up equipment at client sites.
• Installed and racked network hardware (e.g., firewalls, switches), and verified network connectivity (LAN/WAN) and device availability.
• Technologies & Tools: Microsoft Entra ID, Defender for Office 365, Duo MFA, Atera RMM, Sophos Central, MSP360, Exchange Online, Active Directory, PowerShell, Windows Server, HPE iLO, BitLocker, DNS, TCP/IP.

Acuity Technology Group, Germantown MD — Network Engineer

March 2022 - Sept 2024

• Monitored and maintained over 70 client networks in the DMV area.
• Installed network infrastructure equipment.
• Designed and implemented a robust Remote Desktop Services (RDS) infrastructure, deploying Terminal Servers (RDSH) for remote desktop access. Configured Remote Desktop (RD) Gateway with a custom CNAME SSL URL to facilitate secure, encrypted external access. Integrated DUO multi-factor authentication (MFA) to enhance security for remote connections. Enabled seamless Active Directory (AD) integration, allowing users to log in via the RD Gateway URL with AD credentials and authenticate using DUO. Streamlined remote access setup, resulting in improved user experience and enhanced security for remote connections.
• Migrated Domain and DNS to AWS Route 53.
• Migrated M365 Exchange mailboxes and domain to new M365 tenant.
• On-boarded an entire Microsoft 365 tenant. Linked tenant to a CSP for license ordering and provisioning. Added tenant global admin, Registrar, and DNS credentials to password manager for secure and easy storage. Azure-Ad joined client machines, and installed RMM agent and Antivirus software. Set up conditional access policy and enforced MFA for user accounts. Assisted users with setting up number matching MFA in the authenticator app.
• Resolved software, hardware, and network issues via the Connectwise Manage ticketing system.
• Set up and installed Sonicwall firewall. Configured Sonicwall network and security settings.
• Assisted users with connecting to SSL VPN.
• Pushed out and deployed settings, printers, etc via group policy.
• On-boarded Azure AD connect users using Active Directory utilities, Powershell, and EAC.
• Set up SMTP and network settings on copiers to enable scan to email and network folders.
• Verified legitimacy of emails by investigating the email, analyzing backend email headers, and using different tools and skills to help clients determine whether suspicious emails are spam or phishing.
• Responded to email compromise incidents by recovering email accounts, ensuring threat actors were dealt with, hardening systems, and educating end users to help prevent future occurrences.
• Skills used: Active Directory, Group Policy Management, DNS, DNS Records, DHCP, VPN, Site-to-site VPN, SSL VPN, PowerShell, Hyper-V,RMM, SentinelOne, ICMP, TCP/UDP, SMB, IMAP, POP, SMTP, DKIM, SPF, DMARC, Sonicwall, Synology NAS, WizTree, WizFile, Sysinternal Tools, Azure AD, Conditional Access, Azure AD Connect, Windows Server 2012R2, 2016, 2019, 2022.

Criswell Automotive, Gaithersburg MD — System Administrator

Feb 2021 - Mar 2022

• Solved internal employee software and hardware issues via Freshdesk ticketing system.
• Managed the company's whole network infrastructure spanning multiple locations using Cisco Meraki.
• Troubleshooted both wireless and Ethernet connectivity issues.
• Patched up network cables in the data room. Connected cables to switches and patch panel.
• Assisted with data room network swap, swapping out old switches with new ones and redoing network cable patching.
• Reimaged computers.
• Set up computers, peripherals, and printers.
• Monitored and maintained print servers, file shares, and domain controllers.

Home Labs & Projects

• Created and deployed this cloud hosted resume using Visual Studio Code, Azure Cosmos DB, Azure Functions, Azure Front Door & CDN, Programming, API, GitHub (CI/CD).
• Installed Synology Router at home. Configured SSL VPN, DDNS, imported certificate.
• Spinned up virtual machines in both type 1 and type 2 hypervisors such as Hyper-V and VirtualBox.
• Configured VM custom resources. Spinned up Windows Server 2022, 2016, Windows 10 workstations, and Linux distros (Ubuntu, CentOS).
• Promoted Windows Server to Active Directory. Created domain and forest. Added workstations to the domain.
• Used Powershell to automate tasks.

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